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The OSUPD enlisted the help of University Assessment and Testing to design and administer the 2019 Customer Feedback Survey, the department’s first large-scale survey. From design to data analysis and dissemination, the survey process followed a scientific protocol. More than 7,000 people responded to the survey out of more than 27,000 students, faculty and staff. 


Approximately 95 percent of respondents said they “feel safe on the Stillwater campus during the day,” with 65 percent reporting feeling safe on campus at night. About 87 percent believe the OSUPD is visible on vehicle patrol. The numbers fell into the 60s when measuring the visibility of foot and bicycle patrol. 


The department won high marks for professionalism, with approval from 85 percent of all respondents. For those who had encountered an officer within the past 12 months, approval ratings were in the 90s for the officers’ respectfulness, appearance and demeanor. 


The survey also provided insight into the use of the university’s personal safety app and awareness of OSUPD’s services. More than 82 percent of respondents were aware they could request a SafeWalk, a program in which a public safety officer is available to walk someone across campus from 9 p.m. to 2 a.m. Fewer than half knew the OSUPD would jump-start a vehicle, unlock a vehicle or open an office. Between 45 percent and a little more than 67 percent of respondents knew about the department’s crime prevention programs. More than 60 percent did not know about the Annual Security Report issued by the OSUPD. 


The OSUPD will use the survey results as a tool for decision making. The department plans to repeat the survey every two to three years. 


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